Campaign - Engine Oil Cooler Adaptor Fitting Replacement: Overview
Customer Satisfaction - Engine Oil Cooler Adaptor Fittings# 04062A - (Oct 1, 2004)
Models:
2003 Chevrolet Impala
Equipped with Police Package (RPO 9C1 or 9C3)
THIS BULLETIN IS BEING REVISED TO INCLUDE ADDITIONAL PARTS IN THE PARTS SECTION. THE SERVICE PROCEDURE IS ALSO BEING REVISED TO ADD ADDITIONAL DETAIL. PLEASE DISCARD ALL COPIES OF BULLETIN 04062 ISSUED AUGUST 2004. THIS PROGRAM IS IN EFFECT UNTIL AUGUST 2005.
Condition
General Motors has decided that certain 2003 Chevrolet Impala vehicles equipped with a police package (RPO 9C1 or 9C3) were built with engine oil cooler adaptor fittings that could detach from the engine oil cooler adaptor. If the fittings were to detach, the engine oil would be pumped out of the engine and the low oil pressure lamp would illuminate on the instrument panel. If the engine is not shut off immediately, internal engine damage would occur.
Correction
Dealers are to install a new adaptor with redesigned fittings.
Vehicles Involved
Involved are certain 2003 Chevrolet Impala vehicles equipped with a police package (RPO 9C1 or 9C3) and built within the VIN breakpoints shown.
Important
Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) prior to beginning program repairs. [Not all vehicles within the above breakpoints may be involved.]
For US
For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared and will be loaded to the GM DealerWorld Recall Information website. Dealers that have no involved vehicles currently assigned will not have a report available in GM DealerWorld.
For Canada
For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared and is being furnished to involved dealers. Dealers that have no involved vehicles currently assigned will not receive a Campaign Initiation Detail Report.
The Campaign Initiation Detail Report may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Parts required to complete this program are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering requirements. Normal orders should be placed on a DRO=Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO=Customer Special Order.
Claim Information
Customer Notification
General Motors will notify customers of this program on their vehicle (see copy of customer letter shown in this bulletin).
Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program MUST be held and inspected/repaired per the service procedure of this program bulletin BEFORE customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through August 2005.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter shown in this bulletin. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service prior to August 2005, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer