Campaign - Incorrect Tire and Loading Information Label: Overview
June 2004Dealer Service Instructions for:
Customer Satisfaction Notification D21
Tire and Loading Information Label
Models
2005 (LX) Chrysler 300
NOTE:
This recall only applies to certain vehicles equipped with P215/65R7 tires (Sales Code TWH) that were built through April 15, 2004 (MDH 0415XX).
IMPORTANT:
Many of the vehicles within the above build period have already been inspected or repaired and, therefore, have been exchided from this notification.
IMPORTANT:
Some of the involved vehicles may be in dealer vehicle inventory.
Dealers should complete this repair on these vehicles before retail delivery.
Dealers should also perform this repair on vehicles in for service.
Involved vehicles can be determined by using the VIP inquiry process.
The tire and loading information label on about 750 of the above vehicles incorrectly states that the vehicle is equipped with a full size spare tire. Since a full size spare tire is not an available option on the listed model, all involved vehicles are equipped with a compact spare tire (T135/90D17).
Repair
Tire and loading information overlay labels will be mailed to all owners known to DaimlerChrysler for the owners to install (or for installation by their dealer if preferred)
Parts Information
Each dealer, to whom vehicles in the recall were invoiced, will receive enough Tire and Loading Information Overlay Labels, P/N CEA0D270, (included with the vehicle list) to service 100% of unsold vehicles.
Tire and loading information overlay labels are being mailed to all owners known to DaimlerChrysler. If an owner's label is lost, dealers may order additional labels if necessary.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by DaimlerChrysler to record Customer Satisfaction Notification service completions and provide dealer payments.
Use the labor operation number and time allowance shown.
Add the cost of the label, if necessary, plus applicable dealer allowance to your claim.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
Parts Return
Not applicable.
Dealer Notification and Vehicle list
All dealers will receive a copy of this dealer notification letter by DMAIL and by mail. Two additional copies will be sent through the DCMMS. DealerCONNECT will be updated to include this notification in the near future.
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
Involved dealers were also mailed a copy of their vehicle (VIN) list with the dealer notification letter.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by mail. They are requested to install the labels themselves or schedule an appointment for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
DaimlerChrysler Corporation