Owner Letter

J. Sample
123 Main Street
Anywhere, Prov.
ANA NAN

This notice is sent to you under the requirements of the Motor Vehicle Safety Act of Canada.

Ford Motor Company of Canada, Limited (Ford) has determined that a defect which relates to motor vehicle safety exists in certain 1993 Model Year Probes. Our records show you own the vehicle with the serial number shown above your name and address.

Safety Defect:
The Child Restraint Tether Anchorage Bolt Kit provided with the vehicle contains 5/16 inch bolts. The weld nuts affixed to the body end panel, into which the anchorage bolts are to be installed, contain 8 mm threads. Although testing has confirmed that the combination of a National Fine Thread bolt and a Metric nut meets the strength requirements of Canada Motor Vehicle Safety Standard 210.1, even after several bolt removals and reinstallations, the original design intent was for a metric bolt. In addition, information concerning the installation of the bolt contained in the Owner Guide is incorrect.

What You Should Do:
Please remove and scrap the Child Restraint Tether Anchorage Bolt Kit originally supplied with your vehicle. Replace it with the enclosed new kit identified with part number F24Z-61613D74-AA.

Also please open your Owner Guide to pages 33 and 34. Carefully remove the paper backing from the enclosed sticker pages (one at a time). Apply the sticker page to the appropriate page in the Owner Guide.

Repairs:
If you have installed the Bolt Kit originally supplied with your vehicle, immediately contact your Ford or Mercury dealer to arrange for replacement of the rear body panel anchorage nut(s) at no charge to you.

How Long Will It Take?
The time needed for this service is about two hours. However, due to service scheduling times, your dealer nay need your vehicle for one full working day.

Call Your Dealer:
Call your dealer without delay if you installed the Bolt Kit originally supplied with your vehicle. Ask for a service date for Safety Recall 93S78. Also ask your dealer to check the OASIS system for any other service actions that may be required on your vehicle. If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.

When you bring your vehicle in, show the dealer this letter. If you misplace this letter, your dealer will still do the work, free of charge.

Changed Your Name, Address, or Sold the Vehicle?
If you have changed your name or address, or have sold the vehicle, please complete the enclosed prepaid postcard. Sign and date it, and mail the card to Ford.

If you have leased this vehicle to another person or organization, please immediately notify the lessee of this recall. Provide them with a copy if this letter, the enclosed Anchorage Bolt Kit and the revised Owner Guide sticker pages.

Contact the Ford "Customer Assistance Centre" at the address identified in the letterhead of this letter if any further help is needed. Please identify your vehicle's serial number in any correspondence.

We regret the inconvenience this service may cause you. We want you to have the work done for your safety and satisfaction with your Ford-built vehicle.