Initial Inspection
Inspection and Verification1. Verify the customer concern.
2. Visually inspect for obvious signs of mechanical or electrical damage.
3. If an obvious cause of an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.
4. If the cause is not visually evident, connect the WDS or equivalent tester to the data link connector (DLC) and select the vehicle to be tested from the WDS or equivalent tester menu. If the WDS or equivalent tester does not communicate with the vehicle:
- check that the program card is correctly installed.
- check the connections to the vehicle.
- check the ignition switch position.
5. If the WDS or equivalent tester still does not communicate with the vehicle, refer to the WDS or equivalent tester operating manual.
6. Carry out the WDS or equivalent tester data link test. If the WDS or equivalent tester responds with:
- SCP, ISO or CAN circuits fault; all electronic control units no response/not equipped, see COMMUNICATIONS NETWORK.
- response/not equipped for SJB, see PINPOINT TEST 1: NO COMMUNICATION WITH THE SMART JUNCTION BOX (SJB). Pinpoint Tests
- System passed, retrieve and record the continuous diagnostic trouble codes (DTCs), erase the continuous DTCs, and carry out self-test diagnostics for the SJB.
7. If the DTCs retrieved are related to the concern, go to see DIAGNOSTIC TROUBLE CODE (DTC) INDEX - B, C AND U CODES in Troubleshooting.
8. If no DTCs related to the concern are retrieved, see SYMPTOM TROUBLESHOOTING CHART - SMART JUNCTION BOX (SJB). Smart Junction Box (Sjb)