Campaign - Exterior Paint
87olds3SUBJECT SPECIAL POLICY NUMBER: 86-I-27
EXTERIOR PAINT ADHESION
DATE: February 18,1987
MODELS/YEARS 1986 OLDSMOBILE CALAIS SECTION: 10
CONDITION
A durability feature on 1986 Oldsmobile Calais models is a chip resistant material applied to the lower portion of the car body, which is then covered by the car's paint finish. We have found that on some of these cars, the adhesion between the two materials may be inadequate. On the affected cars, this condition may result in flaking or chipping of the paint finish from these lower portions of the car's body.
SPECIAL POLICY ADJUSTMENT
General Motors will refinish all areas of the lower portion of the vehicle body in which the chip resistant material was applied should those areas exhibit excessive chipping or flaking of the basecoat/clearcoat finish.
Refer to Dealer Technical Bulletin 86-T-65 for information regarding the service procedure and dealer claim submission.
This Special Policy covers both materials and labor for a period of three (3) years from the date the vehicle was originally placed in service, regardless of mileage.
This "Special Policy Adjustment Bulletin" should be filed in the 3-ring binder furnished to the dealer by General Motors.
OWNER NOTIFICATION
Owners of vehicles involved in this Special Policy will be notified by Oldsmobile Division. A copy of the Owner Letter is provided on the reverse side of this Bulletin.
February 1987
Dear Oldsmobile Owner:
A durability feature on 1986 Oldsmobile Calais models is a chip resistant material on the lower portion of the car body, which is then covered by the car's paint finish. We have found that on some of these cars, the adhesion between the two materials may be inadequate. On the affected cars, this condition may result in flaking or chipping of the paint finish from these lower portions of the car's body.
Oldsmobile regrets this problem and, in the interest of customer satisfaction, has adopted the following Special Policy:
Oldsmobile will pay for refinishing all areas of the lower portion of the vehicle body in which the chip resistant material was applied if these areas exhibit excessive chipping or flaking of the paint finish. This service will be performed by your Oldsmobile dealer at no charge to you.
This Special Policy covers both materials and labor for a period of three (3) years from the date the vehicle was originally placed in service, regardless of mileage.
We suggest you keep this letter and place it in your instrument panel compartment along with the Owner's Manual, Maintenance Schedule, and Warranty Booklet.
We regret any inconvenience that you may experience; however, we are taking this action in the interest of your continued satisfaction with our product.